Payment Options
We accept Visa, MasterCard, American Express, Discover, PayPal, Checks/Money Orders, and Disc Golf America Gift Certificates.

Your Purchase Receipt
After your order is successfully placed, you will be sent to a confirmation/sales receipt page that contains the specifics of your order. We recommend that you print this information and keep it for your records. You will also receive an electronic receipt at the email address you specified during the checkout process.
Note: Be sure to enter your full email address correctly or you will not receive an electronic receipt by email.

If you are using a Spam Filter for your e-mail, then please add customerservice@discgolfamerica.com to your list of approved addresses, otherwise you will not receive communications about your order status from us.

Flat-Rate Shipping Policies
We are proud to offer our customers flat-rate ground shipping on non-target/basket orders as follows:
- $5.99 - Orders in the Contiguous 48 United States
- $14.99 - Orders to Alaska and Hawaii

Disc Golf Baskets are shipped within the continental US for a flat-rate of $25.99 per order.

We no longer ship orders internationally due to fraud and delivery issues. We apologize to our international customers.

FedEx Ground Deliveries to Home and Business addresses are sent NO SIGNATURE REQUIRED. This means that FedEx will leave the package at your door, or in a convenient location if no one is present to receive the shipment. If you require a signature, then add a note to your order requesting signature service. If you request this feature, then you will be charged an additional $3.00, as FedEx charges extra for this level of service.

All other customers should contact us for a shipping quote prior to ordering targets. If you place an order that is not eligible for flat-rate shipping, then we will contact you to verify shipping charges before sending your order.

Expedited Shipping Policies
In addition to ground service, we provide our customers with opportunity to select from expedited shipping options to allow for faster delivery. Customers who are eligible for faster shipping methods at additional cost will see these options and costs appear at the bottom of the shopping cart and during checkout.

Please remember that expedited shipping timeframes are provided in business days. Overnight, 2-day, etc. orders do not move on weekends and holidays. Also, please remember to add 1 full business day to the timeframe stated for order processing. A 2-day order that is placed on Monday will generally arrive on Thursday. FedEx Does not deliver express shipments on Saturday or Sunday.

FedEx Express Deliveries are sent NO SIGNATURE REQUIRED. This means that FedEx will leave the package at your door, or in a convenient location if no one is present to receive the shipment. If you require a signature, then add a note to your order requesting signature service. If you request this feature, then you will be charged an additional $3.00, as FedEx charges extra for this level of service.

How We Ship Your Order
Orders are typically filled and shipped within 1 to 24 hours. We currently use Federal Express Ground for all orders in the continental US and Canada that are can accept FedEx deliveries. If your address uses a PO Box, then your order will be sent via US Postal Service and will not receive a tracking number. You will receive an automated e-mail from us with your tracking number (if applicable) when your order ships. Please allow anywhere from 2 to 6 days for your order to arrive once it has been shipped.

For orders going to destinations outside the USA, expect delays in the arrival of your order due to your country's customs procedures, extended travel times, and other possible delays due to added security measures, all of which are beyond our control.

If it has been longer than 9 business days and you still haven't received your order, there is a very good chance that we have been trying to contact you at the phone number or email address you provided during the checkout process. Usually, the delay is due to a back-ordered item and we are trying to contact you to see if you would like to make a substitution, opt for a cancellation, or wait for the back-ordered item to arrive. Be sure to check your email if you are experiencing an order delay and/or contact us at 866-898-7231 so we can troubleshoot the problem.

If you would like to send shipments to more than one address, you will need to place separate online orders for each destination.

Back Orders
We try our best to keep all items in stock but, on occasion, an item you've ordered may be temporarily unavailable. If this is the case, we'll contact you and discuss the appropriate measures to make sure you get your desired merchandise as soon as possible.

Sales Tax
Sales tax applies only to orders shipped to the state of Texas. These orders will automatically be charged sales tax of 8.25%. Your online order will calculate the required sales tax if your order is shipped to Texas.

Merchandise Returns
We want you to be a satisfied customer of Disc Golf America. If you're not completely satisfied with the quality of the merchandise that you purchased, returns of unused merchandise can be made within 30 days of your original purchase. You can return new and unused merchandise to:

Disc Golf America
1218 Slaughter Lane West
Austin, TX 78748

You must include a copy of your original purchase receipt along with clear instructions regarding how the return should be handled (i.e. Please exchange this for XYZ, or please issue me a refund). You will be responsible for the charges to ship products back to us, as well as the original delivery charges, unless we did not fill your order correctly.

If you have any further questions about returns or any other matters, please call us at 866-898-7231.
Package Tracking and Undelivered Shipments

When your order is shipped (generally within 1 business day), we will complete your order in our system and you will receive an automated e-mail with your package tracking information. This automated e-mail will be from "customerservice@discgolfamerica.com". You can also find this information on this web site by logging in with your user ID/password and clicking on the Order History Link. It is YOUR responsibility to track your package and plan for its arrival. If your order does not arrive, then we adhere to the following process.

First, we will track your package to determine its status. If the package has not been delivered according to the carrier (i.e. FedEx, UPS, etc), we will either contact the carrier to determine its true status, or advise you to contact them to provide additional information (sometimes it is clear that they need additional information on your location to complete delivery). If the carrier indicates that the order has been successfully delivered, then we will initiate a trace of the delivery. A trace sends the driver out to the delivery location to verify the address where the package was left. A trace takes 1-3 business days to complete. About 50% of the time a problem is discovered that results in correct delivery of the original shipment.

Once a trace is complete, either the original shipment will have been delivered to you, or it will be declared lost or damaged by the carrier. If the shipment is lost or damaged, we will file a claim and re-ship your order at no cost to you. If the shipment is determined to have been correctly delivered to the address by the carrier, then we will do the following based on the shipping method you selected:

• No Signature Requested (our default shipping method) - If you did not add a note to your order requesting signature, then we cannot reship your order. In these instances, your package has essentially been stolen or is otherwise missing, and we recommend you follow-up with the carrier and your local authorities.
• Signature Requested - If you requested that signature be required upon delivery of your package (read shipping methods above for instructions), then we will file a claim and re-ship your order at no cost to you once we have received verification of the shipment status from the carrier.